dying on the blue cross

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once again, i’ve stumbled into a bureaucratic rabbit hole:

in short, i filled out a ‘healthy incentives’ survey in order to qualify for the most cost effective program offered by my health insurance provider.  somehow it all went wrong at *step 1.

1. *i filled out the survey 
2. felt happy that i had completed a horribly tedious piece of paperwork and based upon the results, would easily qualify for the program
3. got a letter from blue cross
4. letter said they never received my survey and i was now automatically enrolled in the higher cost plan
5. i called them (where things got worse)
6. music i was subjected to while on hold during the experience: smooth jazz, easy listening, elevator cover music
7. departments i spoke with/was on hold with/opted into with my keyboard pounding : customer service, non-compliance, nursing, engagement center, health resource coordination center
8. lots of 800 and 888 numbers and…